Refund Policy

1. Our Return and Refund Commitment

Customer satisfaction is an important part of our online shopping experience.

We understand that purchasing footwear online may involve choosing sizes, colors, styles, and materials without the opportunity to examine the product in person.

For this reason, our e-commerce platform offers a transparent return and refund process designed to help customers shop with confidence.

We provide a 60-day return window for eligible purchases, free returns completed through our approved return procedure, and refunds processed within 5–10 days after approval.

This policy explains the eligibility requirements, return procedures, refund processing arrangements, and customer responsibilities associated with returning products purchased through our website.

2. 60-Day Return Window

Customers may request a return within 60 days after receiving an order.

The return period begins on the date the product is delivered to the customer or the designated recipient.

Return requests must be initiated within this period to qualify under our standard voluntary return policy.

If a return request is submitted within the eligible window, our team will provide the relevant instructions and explain any requirements associated with the return.

Returns requested after the standard 60-day period may not qualify under this policy unless an exception is approved or additional customer rights apply.

We encourage customers to inspect their products shortly after delivery to confirm that the correct items have been received.

3. Free Returns

We offer free returns for eligible products purchased through our online platform.

There is no standard return shipping charge for customers following our approved return instructions.

Our return process is intended to remove unnecessary inconvenience and make it easier for customers to request assistance when their purchases do not meet expectations.

Customers should contact support before sending an item back so that we can provide the correct return procedure.

Return shipments arranged independently without authorization may not qualify for reimbursement of transportation expenses.

Free returns apply to the approved standard return process provided by our support team.

4. Return Eligibility Requirements

To qualify for a standard return, products should generally meet the following conditions:

• The return request is initiated within 60 days of delivery.

• The item has not been worn outdoors or used beyond reasonable indoor fitting and inspection.

• The product is clean and in a condition suitable for return evaluation.

• Original accessories and included components are returned where applicable.

• The customer provides sufficient order information to identify the purchase.

• The return follows the instructions supplied by customer support.

We understand that customers may need to try footwear on indoors to evaluate fit and comfort.

Reasonable fitting and inspection do not automatically prevent a return.

However, substantial wear, avoidable damage, alterations, or missing essential components may affect the eligibility of a return under our voluntary return policy.

Products that arrive defective, damaged, or materially different from their descriptions will be assessed separately, without limiting any applicable customer rights.

5. How to Request a Return

We aim to keep our return process clear and manageable.

Step 1: Contact Customer Support

Visit the customer support section of our website and submit a return request.

Include the order number, the product you wish to return, and the reason for the request.

Step 2: Return Request Review

Our team will review the relevant order details and confirm whether the return falls within the applicable eligibility requirements.

We may request photographs or additional information when necessary to assess the situation.

Step 3: Receive Return Instructions

Once the return request is approved, we will provide the instructions needed to arrange the return.

These instructions may include a designated return address, return reference, shipping label, or other relevant details.

Step 4: Prepare Your Package

Pack the item securely to protect it during transportation.

Where reasonably possible, include the original product packaging and accompanying components.

Step 5: Complete the Return

Follow the provided shipping instructions.

Where tracking information is available, customers are encouraged to retain it until the return has been completed.

Step 6: Return Review and Refund

After the returned item has been received and evaluated, we will determine the appropriate refund outcome.

Approved refunds are processed within 5–10 days.

6. Refund Processing Time

Once a refund has been approved, our standard refund processing timeframe is 5–10 days.

This timeframe relates to processing the approved refund through the applicable payment system.

The date on which the refunded amount becomes visible in the customer's account may depend on the bank, card issuer, or payment service provider.

Some payment providers require additional time to update account balances or statements after a refund has been submitted.

We cannot control every processing step performed by independent financial institutions.

If a customer has not received a refund after the expected processing period, our support team can assist with reviewing the available transaction information.

7. Original Payment Method

Approved refunds are generally issued through the original payment method used to complete the purchase.

This approach helps maintain consistent payment records and reduces unnecessary transaction complications.

Depending on the payment provider, the refund may appear as a credit, reversal, or other adjustment to the original transaction.

All prices and order totals on our platform are displayed in United States Dollars (USD).

Refund amounts are ordinarily calculated in USD based on the eligible purchase amount.

Customers using payment accounts denominated in another currency may see differences caused by currency conversion rates or fees determined by their financial institution.

We do not control exchange rates applied independently by banks or payment providers.

8. Refund Amounts

For an approved full return, the refund ordinarily covers the eligible purchase amount paid for the returned products.

For an approved partial return, the refund is calculated based on the eligible value of the items being returned.

Because our store provides free standard shipping on all orders, there is no standard outbound shipping charge included in the order for us to deduct.

Promotional discounts, bundled offers, or other pricing arrangements may affect the calculation of a partial refund.

Where relevant, our team will explain the applicable calculation before completing the refund.

We aim to present refund information clearly and fairly.

9. Incorrect Items

If a customer receives a product that differs from the item ordered, we encourage prompt contact with customer support.

Customers should provide the order number and information showing the discrepancy.

Photographs of the received product and its packaging may assist with verification.

After reviewing the issue, we will offer an appropriate solution.

Depending on the circumstances, this may involve arranging a replacement, authorizing a free return, or providing a refund.

Customers will not be required to bear standard return shipping costs to correct a verified fulfillment error attributable to our store.

10. Damaged or Defective Products

We strive to ensure that products are accurately represented and appropriately prepared for shipment.

If an item arrives damaged, defective, or materially inconsistent with the product description, customers should contact our support team.

Please provide a description of the issue and relevant photographs where available.

Our team will review the concern and determine an appropriate resolution based on the nature of the problem.

Possible remedies may include replacement, return, repair where appropriate, or refund.

The availability of a particular remedy may depend on the circumstances and applicable customer rights.

Nothing in this policy is intended to remove rights that cannot lawfully be excluded.

11. Size and Fit Concerns

We understand that footwear fit can vary depending on individual preferences, foot shape, product construction, and sizing conventions.

Customers are encouraged to consult the available size guides and product information before purchasing.

If an item does not fit as expected, a return may be requested within the 60-day return window.

Customers should avoid wearing the item outdoors while evaluating fit.

We may assist customers in identifying other available sizes or styles.

A different size may be purchased through the website when available, while the original eligible item is returned through our approved process.

12. Exchanges

Customers interested in exchanging footwear for a different size, color, or style should contact customer support.

Exchange options depend on product availability and fulfillment arrangements.

Where direct exchanges are unavailable, customers may return an eligible item for a refund and place a separate order for the preferred replacement product.

Our support team can explain the available procedure.

The free return policy continues to apply to eligible returned products.

13. Order Cancellations

Customers who wish to cancel an order should contact our support team promptly.

We will attempt to accommodate cancellation requests before the order has been dispatched.

However, an order may become ineligible for direct cancellation after processing has progressed beyond a certain stage.

If an order has already been shipped, customers may use the return process after delivery, subject to the applicable eligibility requirements.

Where a paid order is successfully canceled before dispatch, we will arrange a refund of the applicable payment amount.

14. Missing Refunds

If an approved refund does not appear within the expected timeframe, customers should first review the original payment account.

It may also be useful to check with the relevant financial institution because some providers take additional time to post completed refunds.

If further assistance is required, customers can contact our support team and provide the order number and relevant refund details.

We will review the available records and help clarify the processing status.

15. Returned Items and Inspection

We may inspect returned products to confirm that they correspond to the original order and meet the applicable return requirements.

Inspection may include reviewing the item's identity, condition, completeness, and any reported defects.

If a return does not satisfy the voluntary return requirements, our team will explain the reason and the available options.

Returns involving incorrect, damaged, or defective products will be evaluated according to the circumstances and any applicable customer protections.

We aim to apply these procedures consistently and fairly.

16. Unauthorized Returns

Customers should not send items to an address that has not been provided or approved through our return procedure.

Unauthorized returns may be delayed, misdirected, or difficult to identify.

We are not responsible for avoidable complications caused by shipments sent contrary to the return instructions, except where responsibility cannot lawfully be excluded.

Contacting support before returning an item helps ensure that the package can be properly processed.

17. Fair Use of Our Return Policy

Our return service is designed to support genuine customer needs.

We may investigate patterns of fraudulent activity, repeated misuse, intentional product damage, or other conduct that undermines the integrity of the return process.

Any restrictions or decisions will be assessed reasonably and will not override customer rights that cannot lawfully be limited.

We believe that a fair return policy benefits both customers and the long-term reliability of our platform.

18. Customer Support

Our customer service team is available through the support options on our website.

When requesting return or refund assistance, customers should provide their order number and a clear description of the request.

We aim to communicate respectfully, explain the process, and provide practical guidance.

19. Policy Updates

We may revise this Refund Policy as our procedures and services evolve.

The published policy should be read together with our Terms of Purchase and any applicable order-specific commitments.

Changes will not be applied in a way that unlawfully removes existing customer rights.

We are committed to offering a straightforward 60-day return experience, free return shipping through our approved procedure, and clear refund processing within 5–10 days after approval.