Shipping Policy

1. Shipping Policy Overview

Welcome to our Shipping Policy.

We are committed to providing a convenient, transparent, and reliable shipping experience for customers purchasing footwear through our e-commerce platform.

This policy explains how orders are processed, how shipping arrangements work, estimated delivery timeframes, shipping charges, tracking information, and the procedures applicable to delivery-related concerns.

By placing an order through our website, customers acknowledge the shipping arrangements described in this policy.

Our standard shipping service is available worldwide, and we offer free shipping on every order without a minimum purchase requirement.

We work with shipping and logistics providers to arrange delivery and make reasonable efforts to ensure that orders are prepared and dispatched promptly.

2. Free Worldwide Shipping

We offer free worldwide shipping on all products available for purchase through our online store.

Our shipping policy is designed to make shopping straightforward by eliminating standard shipping charges from the checkout experience.

Shipping Benefits

• Free shipping on every order.

• No minimum purchase amount.

• Free standard shipping for all eligible destinations served by our delivery network.

• No additional standard shipping fees based on the number of items purchased.

• Shipping arrangements managed through our online order fulfillment process.

All product prices on our website are displayed in United States Dollars (USD).

Free shipping refers to the standard shipping charge. Where applicable, import duties, taxes, or other charges imposed independently by relevant authorities may remain the customer's responsibility unless expressly included in the checkout total.

Any destination restrictions that apply to a specific order will be communicated through the checkout process or by customer support.

3. Order Processing and Dispatch

Once a customer completes a purchase, the order enters our standard processing procedure.

Orders are generally prepared and dispatched within 1–3 days after successful payment confirmation.

Processing includes verifying order information, confirming product availability, preparing items for shipment, packaging products, and arranging collection or handover to the designated shipping provider.

Processing Time

Standard order processing: 1–3 days.

This is the estimated timeframe for preparing and dispatching an order, rather than a guarantee of immediate delivery.

Processing may occasionally require additional time due to unusually high order volumes, inventory verification, incomplete delivery information, payment review, or other operational circumstances.

If a significant issue affects fulfillment, we may contact the customer through the communication details associated with the order.

Customers are responsible for ensuring that their contact and shipping information is accurate when placing an order.

4. Estimated Delivery Time

Our estimated delivery timeframe is generally 6–12 days.

This estimate represents the typical delivery period associated with our standard shipping arrangements.

Delivery Schedule

Order processing and dispatch: 1–3 days.

Estimated delivery: 6–12 days.

These timeframes are estimates and should not be interpreted as an unconditional guarantee that every order will arrive on a specific date.

Actual delivery may depend on the shipping provider, transportation capacity, destination accessibility, customs procedures where relevant, weather events, and other conditions affecting the delivery network.

While we work to maintain efficient shipping arrangements, circumstances beyond our reasonable control may affect transit times.

Customers should review available tracking information for the most current shipment updates.

5. Order Confirmation

After an order has been successfully submitted, the customer will receive an order confirmation through the communication method provided during checkout, where supported by the platform.

An order confirmation generally contains relevant purchase details, such as the ordered products, quantities, order total, and delivery information.

Customers should review the confirmation details carefully.

If there is an error in the shipping address, product selection, or other essential information, customers should contact our support team as soon as possible.

Although we will attempt to assist with correction requests, changes may not be possible after an order has entered fulfillment or has been handed over to a shipping provider.

An order confirmation acknowledges receipt of the purchase request and does not necessarily establish that every item has been dispatched.

6. Shipment Confirmation and Tracking

When an order is dispatched, shipment details may become available through the order status page or the communication channel associated with the purchase.

Where supported by the shipping provider, customers may receive a tracking number or tracking link.

Tracking information helps customers review the progress of their shipments, including transportation events and delivery updates.

Tracking systems may not update immediately after a parcel has been handed over to the shipping provider.

A temporary delay in tracking updates does not necessarily indicate that a parcel is lost or that delivery has stopped.

If tracking information remains unavailable for an extended period, customers can request assistance through our customer support page.

7. Shipping Carriers and Logistics Partners

We may use different transportation and delivery providers to fulfill orders placed through our website.

The carrier assigned to an order may depend on logistics availability, product characteristics, delivery destination, shipping capacity, and operational considerations.

We reserve the right to select or change the shipping provider where reasonably necessary to complete delivery.

Our responsibility is to arrange shipment in accordance with the order details and provide available information concerning fulfillment and delivery.

Shipping providers remain responsible for performing transportation and delivery activities within their respective networks.

Where appropriate, our customer service team may assist customers in communicating with logistics partners regarding delivery concerns.

8. Accurate Shipping Information

Customers must provide complete and accurate delivery information when placing an order.

Required details may include the recipient's name, street address, building or apartment information, postal code, telephone number, and other information needed by the delivery provider.

Incomplete or incorrect addresses can result in delays, unsuccessful delivery attempts, returned shipments, or additional logistical complications.

We cannot guarantee that an address can be changed after dispatch.

If an address correction is necessary, customers should contact customer support promptly.

If an order is returned because of inaccurate information supplied by the customer, our team will review the circumstances and explain the available resolution options.

We aim to resolve such situations fairly and transparently.

9. Multiple Items and Split Shipments

Orders containing multiple items may occasionally be fulfilled in separate packages.

This may occur due to product availability, packaging requirements, logistics arrangements, or inventory distribution.

When an order is divided into multiple shipments, each package may have its own tracking information and delivery schedule.

The arrival of one package does not necessarily mean that all items in the order have been delivered.

Customers should review the shipping information associated with each package where available.

Standard shipping remains free, even when an order is fulfilled through multiple packages.

10. Delivery Attempts and Failed Delivery

Shipping providers may require access to the delivery address or cooperation from the recipient to complete delivery.

If a package cannot be delivered, the carrier may issue delivery instructions, schedule another attempt, or arrange another resolution according to its procedures.

Customers should monitor available delivery notifications and respond when necessary.

If a shipment is marked as undeliverable, customers may contact our support team to request assistance.

The available resolution will depend on the status of the package, the reason for the unsuccessful delivery, and whether the shipment can be recovered or redirected.

11. Delivery Delays

Although most orders are expected to arrive within the stated delivery estimate, occasional delays can occur.

Possible causes include severe weather, transportation disruptions, customs processing, high shipping volumes, carrier network interruptions, address verification, and unexpected operational issues.

We make reasonable efforts to investigate delivery concerns and provide customers with available information.

When a delay is reported, our customer service team may review shipment records, examine tracking details, and communicate with the relevant logistics provider.

If the delay is significant, we will assess appropriate resolution options based on the circumstances.

We appreciate customers providing their order number and relevant tracking information when seeking assistance.

12. Lost or Missing Packages

If tracking information indicates that an order has been delivered but the customer cannot locate the package, we recommend reviewing the delivery location, checking with household members or building reception, and examining any delivery notices.

Customers should then contact our customer service team if the package remains missing.

We may request relevant order information to investigate the matter with the shipping provider.

If a package is confirmed lost during transportation, we will assess an appropriate remedy, which may include replacement or refund, subject to the circumstances and applicable customer rights.

We aim to resolve verified delivery problems fairly.

13. Damaged Shipments

We take care to arrange appropriate packaging for products before dispatch.

If an item arrives damaged, customers should contact our support team promptly.

Providing photographs of the affected product, packaging, and shipping label can help us review the issue efficiently.

We may request additional information reasonably necessary to evaluate the damage.

Where the damage is confirmed to have occurred before successful delivery or otherwise falls within our responsibility, we will offer an appropriate resolution under our Refund Policy and any applicable customer protections.

Customers should avoid continued use of visibly damaged footwear until the issue has been assessed.

14. Changes and Cancellations Before Dispatch

Customers who wish to modify or cancel an order should contact customer support as soon as possible.

We will attempt to accommodate requests received before an order has reached a stage at which modification or cancellation is no longer operationally possible.

Once a shipment has been dispatched, the order may need to proceed through the return process instead.

Cancellation eligibility and refunds are addressed in our Terms of Purchase and Refund Policy.

15. Shipping and Returns

Our store provides a 60-day return window for eligible purchases.

Returns are free when initiated and completed in accordance with our published return procedures.

Customers wishing to return a delivered item should consult the Refund Policy or contact customer support for instructions.

Approved refunds are processed within 5–10 days following the applicable approval stage.

Shipping-related issues and return requests are reviewed with the aim of providing reasonable, customer-focused solutions.

16. Contact and Shipping Assistance

Our customer support team is available through the contact options provided on our website.

Customers seeking assistance should include their order number and a clear explanation of the shipping issue.

We may request additional information where necessary to investigate tracking discrepancies, delivery failures, or damaged packages.

Our goal is to maintain clear communication throughout the shipping process and provide useful guidance whenever delivery questions arise.

17. Shipping Policy Updates

We may update this Shipping Policy periodically to reflect changes in our fulfillment procedures, logistics providers, services, or operational practices.

The current version published on our website governs the shipping information presented to customers, subject to any order-specific commitments and applicable customer rights.

We encourage customers to review the policy before completing a purchase.

Our commitment is simple: free worldwide shipping, clear delivery expectations, and helpful support throughout the fulfillment journey.